Terms and Conditions

These terms explain orders, payments, delivery and support at GetBrother.com.au. Contact info@getbrother.com.au if you need help.

Payments and Security

Payments are processed through a secure payment gateway. GetBrother.com.au does not store your full card details. Available methods include Visa, Mastercard, American Express, PayPal, BPAY and Direct Bank Deposit. Checkout shows the available methods, any applicable payment surcharge and the final total before you pay.

Fraud Prevention

We may verify payment, purchaser and delivery details to help prevent unauthorised transactions. Some orders may be held while verification is completed. Suspected fraud may be reported to the relevant authorities or card issuer.

Orders and Delivery

Orders are subject to confirmation and acceptance. We will contact you if an item is unavailable. Provide an accurate delivery address and a contact number. We do not deliver to the Northern Territory or PO Boxes. Please provide a street address. Carrier restrictions may also prevent delivery to a Parcel Locker for some products. Failed or refused deliveries may incur additional freight charges. Products may ship from different locations and arrive separately.

Freight Costs

GetBrother hardware delivery is $19.95 per item. Consumables-only delivery is $9.95. Hardware includes printers, multifunctions, inkjets, label makers, scanners, mobile printers and paper trays. Paper, cables and small non-hardware accessories use the consumables rate. The $9.95 consumables rate does not apply to a hardware order. Hardware freight is charged by quantity: three printers cost $59.85 in delivery. The $9.95 flat rate applies to consumables-only orders. Delivery is available within Australia excluding the Northern Territory. Check the delivery charge shown at checkout before paying. See our Shipping Information page for delivery details.

Changes and Cancellations

Contact us promptly if you need to amend or cancel an order. Cancellation may not be possible after processing or dispatch. Cancelled orders may incur a $50 administration fee, plus delivery or other costs already incurred, where applicable.

Delivery Issues

Check your delivery promptly. Report incorrect items, damage or missing goods within 7 days; missing or damaged cartons should be reported as soon as possible, ideally within 2 business days. Include your order number, photographs and carton details so we can investigate. These reporting timeframes do not limit your rights under Australian Consumer Law.

Warranty and Repairs

Manufacturer warranties and Australian Consumer Law apply. For technical troubleshooting and manufacturer warranty assistance, contact Brother Australia. Have your model, serial number, proof of purchase and any support case number ready. GetBrother can help with order details and your consumer guarantee claim. Contact us before sending goods back so we can provide the appropriate return instructions.

Returns and Your Rights

See our Returns Policy for return authorisation, conditions and timing. Nothing in these policies excludes rights or remedies available under Australian Consumer Law.

Installation With a New Device

Installation is available only with the purchase of a new Brother printer or multifunction device from GetBrother.com.au, on the same order. It cannot be purchased as a standalone service for an existing device. Choose the installation package that matches the device: A4 installation is $399 including GST; A3 installation is $499 including GST.

Installation is subject to service availability in Sydney, Melbourne, Brisbane and Perth CBD areas. Service outside these areas may require an agreed travel surcharge. Confirm your location before ordering. We will contact you to arrange an appointment after your device is available. Have the device, suitable power, network details and administrator access ready. Any additional work or charges must be agreed before the work proceeds.

Brother Bonus Club

The current bonus labeller offer runs from 5 October to 30 October 2026, or until promotional stock is exhausted, whichever happens first.

  • Buy a Brother MFC-J6975DW and receive a bonus QL-800.
  • Buy a Brother MFC-J6959DW and receive a bonus PT-D610BT.
  • Buy a Brother MFC-L9630CDN and receive a bonus QL-1110NWB.

Limit one of each promotional bundle per customer, determined by ABN where applicable. Available to customers in Australia; wholesalers and customers outside Australia are excluded. Backorders are excluded. Only the stated printer and bonus labeller pairings qualify. Promotional stock is limited and the offer may finish before the advertised end date.

Images are illustrative. Trademarks and logos belong to their respective owners. Offers may be amended or withdrawn, subject to applicable law. Errors and omissions excepted. This promotion does not limit your Australian Consumer Law rights.