Contact Us

GetBrother.com.au
PO BOX 2809
ASCOT, QLD, 4007

Australia-wide Express Delivery (excluding Northern Territory)

GetBrother: 1300 438 654 (Monday to Friday, business hours)

Brother Technical Support & Warranty
At GetBrother.com.au, we want your Brother printer running smoothly. All warranty claims must be handled directly with Brother Australia. As an authorised reseller, we can’t replace or repair items without their approval.

Here’s how to get started:
1. Visit www.brother.com.au/support.
2. Use the Live Chat option (Monday–Friday, business hours).
3. A Brother support agent will help troubleshoot.
4. If needed, they’ll provide you with a case number.

That case number is your key for us to assist further with your claim. Please also keep your proof of purchase handy, as Brother may request it.

Once you have your case number, send it to us and we’ll help with the next steps.

Our Customer Promise
We’re here from 8:30am to 5pm, Monday to Friday to answer any questions or provide support. Emails are answered quickly during business hours.

At GetBrother.com.au, we don’t just offer the best prices and product info. We want your whole shopping experience to be smooth, friendly, and stress-free.

If you see something we could improve, whether it’s a process, procedure, or our site itself, please let us know via the form below. Your feedback helps us keep GetBrother.com.au Australia’s No. 1 Authorised Brother Dealer.

Important Reminder
Always make sure you’re purchasing from a Brother authorised dealer. Some suppliers may claim to buy directly from Brother, but if they’re not authorised, you risk receiving non-genuine stock. Buying from an authorised dealer like us guarantees genuine Brother Australia products, backed by Brother’s official code of practice.

Email Enquiry Form Complete this form to email us your enquiry.